Refund policy

Last updated 6 November 2026

The Studio plan comes with a 14-day money-back on its first payment. Scan packs are final once bought.

Studio plan: 14-day money-back

• You can ask for a full refund of the first payment for a Studio plan (monthly or yearly) within 14 days of that payment. You don't need to give a reason.
• When the refund is made, the plan is cancelled.
• Renewal payments are not refundable. To stop a plan renewing, cancel it from the link in your receipt email before the next billing date; it stays active until the end of the period you've paid for.

Scan packs: no refunds

Scan packs are added to your account as soon as you pay and can be used straight away, so they are non-refundable once bought, except where the law requires a refund.

How to ask for a Studio refund

Refunds are handled by written request only. Send an email:

• to hello@visionffe.com with the subject "Refund request",
• from the email address of your Vision account,
• including the order number shown on your Paddle receipt,
• within 14 days of the payment.

We check the request against your account and the order, confirm it with you by email, and reply within 5 business days. Requests that are incomplete, sent from another address, or received after 14 days cannot be refunded.

Charged by mistake

If you were charged twice or charged for something you did not order, tell us and we will refund the wrong payment whenever you notice it.

Paddle

Payments are processed by our reseller, Paddle.com, which is the Merchant of Record for all our orders and sends approved refunds to the card or account you paid with, usually within 5 to 10 business days. Paddle's own refund policy and buyer terms also apply.

Your legal rights

Nothing in this policy removes a right you have under the law of your country.